Wafaa attended the Learning English short course in May. Wafaa was punctual and committed.

Although English isn’t her first language and her ESOL level was probably Pre- Entry, she listened carefully, wrote notes and asked a few questions.

Wafaa came across as eager to learn. She was signposted to college to register for ESOL, in the hope that there would be space to join a class in September and to Rainbow Haven community ESOL classes twice a week.

We realised that Wafaa could potentially gain a lot from volunteering, but her level of English would be a barrier to accessing volunteer roles externally or at Rainbow Haven. Keen to enable Wafaa to take up a volunteering opportunity, we identified a volunteer at Rainbow Haven that Wafaa could buddy with to help manage food parcels.

Wafaa started to volunteer two mornings a week. Within a short period of time her levels of English and confidence increased.

Her reliability and punctuality led to her providing cover at the reception desk and she is now volunteering alongside other volunteers as a reception volunteer.

Wafaa is attending ESOL classes at college and is accessing the Work Club again to explore volunteer opportunities closer to her home in a different environment, so she can continue to improve her English and experience in the UK.